SATIB Guardian provides the ultimate differentiator with immediate, GPS-led access to a nationwide network of premium emergency services.
Secure your peace of mind with SATIB Guardian access codes available for R49 for 30 days or R350 for a full year of protection.

SATIB Guardian

Frequently asked questions

When does the activation start?

From the time you enter the coupon code or download and pay for the app in store. So it is important to only do this when starting your travels

When you activate SATIB Guardian, the app uses your live GPS location to alert AURA’s emergency response platform. The platform identifies the closest available vetted responder and routes the incident to the appropriate security or medical response partner. A control room operator may contact you, remain in communication, and help coordinate the response until assistance arrives.
They do not expire, so once received will remain valid until entered during registration process

If on subscription basis it will automatically renew if not then the service is no longer available.

Yes, it can. We suggest that you first contact us at info@satibguardian.co.za to confirm whether the code has been activated

Yes, but local connectivity to a network (roaming or local sim card) ensures that the OTP SMS is received in order to link the mobile number to a subscription for a successful activation of the services. We encourage the purchase of a local SIM and users should download the app using this local number.

SATIB Guardian operates only in the Republic of South Africa. We have coverage in all major metros & sub metros and many outlying areas. We grow our security and medical supply base based on demand. If you would like to find out if there is coverage in your area, please check our security coverage map and medical coverage map. If your area is not covered, please contact us.

SATIB Guardian operates in South Africa only. Coverage is available in major metros, many sub-metros and selected outlying areas, but response is subject to the availability, proximity and acceptance of independent responders. Response times cannot be guaranteed and may vary due to location, responder availability, traffic, weather, signal, GPS accuracy, mobile network coverage or other conditions outside SATIB Guardian’s control.

Download the SATIB Guardian App from the App store or Play Store. Purchase once off and bulk purchases on this website. You will be asked to input your card details.

When purchased via the website we will then debit your account once off with R49 for 30days or R350 for 1 year. These charges exclude fees added by the PayFast. All charges are once off and NOT re-occurring.

When purchased via App Store it is on a subscription basis and will automatically renew at the end of the period unless you choose to OPT OUT. These charges exclude fee’s added by the PayFast.

There are no additional SATIB Guardian access charges over and above the once-off access-code purchase made through the website, except for any transaction fees shown at checkout. However, third-party costs may still apply, including medical treatment, transport, medication, hospital costs, towing or other external services. Fair usage provisions may also apply in line with the application terms.

We do not currently offer discounted group packages. Tourism and hospitality businesses can, however, purchase multiple individual access codes and distribute one code per user.

No, our GPS panic button is a standalone device and can be used independently from your phone.

We have hundreds of private Armed Response companies on our supply base and the closest one will respond to your emergency. All are vetted and registered by PSIRA

We only use vetted Intermediate and Advanced Life Support service provides.

Where clinically appropriate and available, responders may transport you to a suitable private medical facility. If you do not have medical aid, travel insurance, or the means to cover private medical costs, you may be transferred to a government facility once stabilised. Medical treatment, transport, consumables, medication and related costs are not included in the SATIB Guardian access fee.

You can choose to make use of a local SIM card or your international number. Just be sure you download SATIB Guardian using the one you intend using during your travels and if using an International number activate data roaming?

SATIB Guardian access codes only work in the SATIB Guardian App. They will not activate the SECURA App. If you receive this error, please check that you have downloaded the SATIB Guardian App and that the code has not already been used.

To respond to an emergency, the app may process and share relevant personal information, GPS location, emergency contact details, medical information and incident information with AURA, response partners and other relevant service providers. Users should keep their profile information accurate and up to date

The app requires a compatible smartphone, sufficient battery, active data or roaming, mobile network coverage, and location services/GPS enabled. The service may not work properly in areas with poor signal, underground parking, basements, remote terrain, dense buildings or locations where GPS or cellular signal is blocked.
SATIB Guardian is an emergency response coordination tool. It should complement, not replace, your existing safety procedures, emergency contacts, travel insurance, medical aid arrangements, staff protocols, vehicle recovery arrangements or guest incident plans.

SATIB Guardian is not an insurance policy, medical aid product, travel insurance policy, vehicle recovery product or mechanical roadside assistance plan. It gives users access to emergency response coordination through AURA’s platform and its independent response network